This PolicY

Nexam Solution Inc. (“Nexam”, “we”, “us” or “our”) takes the protection of your Personal Information seriously. This Privacy Policy (the “Policy”) describes our data protection practices, the types of Personal Information we may receive or collect from you and how we use, disclose, store and secure it. In order to provide you with quality services, we need access to certain Personal Information about you. We ensure that our employees manage this information with the necessary discretion and rigor, and in compliance with applicable legal and regulatory requirements.

This Policy applies to our website accessible at the following address:, (our “Website”). The rights and obligations described in this Policy do not, however, cover third-party websites that may be linked to or mentioned on our Website. These third party websites have their own privacy policies and we encourage you to read them carefully. This Policy applies only to our Website, not to our plaform or application (our “Platform”) accessible at the following address: Although the Website may provide links to the Platform, access to and use of the Platform is covered by a separate Privacy Policy and Terms of Use.


For the purposes of this Policy, “Personal Information” means any information about an individual that identifies the individual or that, individually or in combination with other data, identifies the individual. Generally, Personal Information does not include your business contact information such as your name, title, business address or telephone number.


By providing us with Personal Information, you consent to its processing in accordance with this Policy. Generally, Nexam will obtain the necessary Personal Information directly from you, with your consent, subject to the exceptions provided by law. In addition, by using our Website, and by agreeing to the Terms of Use, you consent to the collection, use, disclosure and storage of your Personal Information in accordance with the applicable sections of this Policy.

Nexam will not collect, use or disclose Personal Information without your consent unless it is authorized or required to do so under applicable regulations.

Refusal of collection and withdrawal of your consent

By accessing or using the Website, you are consenting to this Privacy Policy. If you do not agree with this Privacy Policy, you should not access or use the Website. If you have any questions about this Privacy Policy, you may contact Nexam Solution at


Web servers automatically collect certain information about a visit to a website, including the visitor’s Internet Protocol (IP) address. IP addresses are unique numbers assigned by Internet Service Providers (ISP) to all devices used to access the Internet. Web servers automatically log the IP addresses of visitors to their sites. The IP address, on its own, may not identify an individual. However, in certain circumstances, it could be used to identify an individual using the site. For this reason, we consider the IP address to be personal information, particularly when combined with other data automatically collected when a visitor requests a web page. This information can include the name of the page you visited and the date and time of your visit.

Unless otherwise noted, we do not automatically gather any specific personal information from you. The only way we would get this information is if you give it to us, for example, via one of our online forms. Forms on our Website include, but are not limited to, newsletter subscriptions, personalized requests for platform demonstrations and general inquiries. We ask only for the information we need to respond to your request.

We do not knowingly collect personal data from individuals under the age of 16. If you are a minor under 16 years old, please do not provide us with any personal information without the express consent of a parent or guardian. If you are a parent or guardian and you know that your children have provided us with personal information, please contact us. If we learn that we have collected personal information from minor children without verification of parental consent, we will take steps to remove that information from our servers.


We collect, use and disclose your Personal Information for the purposes identified at the time of collection, or as permitted or required by regulation. This includes, but is not limited to, the following purposes:

  • Processing and communicating with you regarding your requests for products, services or information;
  • Responding to your support requests;
  • Enabling business development and marketing, in particular to inform our current and future clients about our new offers with the prior consent of the person concerned;
  • As permitted or required by any applicable legal or regulatory obligation or provision; and
  • Any other purpose to which you have consented.


Nexam collects your Personal Information primarily from you and through the use of cookies.

3.1 From you

You provide Personal Information directly to us, including when you click on an advertisement we have placed on a third party website (e.g., Google, Facebook, etc.), if you contact us, if you fill out an online request form, or if you purchase any of our products or services.

3.2 From other sources

We may also collect Personal Information from third parties, or from publicly available records as permitted by law or if we have obtained the necessary consent.

3.3 Cookies

Cookies are small data files that are commonly stored on your device when using websites and online services. They are used for the efficient operation of websites and can provide information and help customize services. Nexam collects the Personal Information provided by cookies from our Website.


As mentioned in the previous sections, we may use various tools to improve your experience on our Website, to better understand our customers’ behaviour, and in particular in connection with our marketing strategies. The following section is intended to provide you with more information about how we use these tools, including profiling, if any.

By using cookies and other similar technologies, we are able to provide you with advertising that is more relevant to your needs, as it is targeted to your interests and preferences. When you visit our Website, cookies tell us, among other things, which pages or products and services you are interested in and, as a result, we may subsequently display advertising or recommendations that match your interests. 

These technologies do not contain any personally identifiable information per se. They may, however, contain a unique identifier necessary for profiling. When you click on one of these ads, we may also track the response rate of the campaign.

Nexam uses different types of cookies (collectively referred to as cookies here):

  • Necessary cookies: These cookies are essential to the operation of our Website. 
  • Performance and functionality cookies: These cookies are not essential. They help personalize and enhance the user experience. For example, they can remember your preferences so you don’t have to re-enter information more than once, or remember your credentials so you don’t have to enter them every time you use them.
  • Cookies for advertising purposes: These cookies are not essential. They use information about your visit to the site, such as pages viewed or response to advertisements, to provide the best user experience according to your situation.

Please note that the use of cookies only identifies you as a user and does not recognize you by name or address.

4.1 Disabling cookies

Depending on your geographical location, you may have to allow or refuse the use of cookies when browsing the Website.

Otherwise, it is possible to prevent the personalization or profiling features of our Website by disabling cookies on your browser. You can do this by changing the settings on your browser or mobile device.

However, if you choose to decline cookies, certain pages or sections of our Website may not display properly or certain features may not be available.

4.2 Do other websites have access to cookies when you browse our WEBSite?

We sometimes use trusted third-party service providers.

Indeed, when you access our Website, either directly or through an advertisement redirecting you to our Sites, a cookie is automatically created on your computer or mobile device. At that time, a web analytics tool (for example, Google Analytics) and possibly external ad servers have access to this cookie, which allows us to provide you with a better experience on our Website or, in some cases, to track your activity to promote some of our products. Although a code in the cookie file identifies you as a user, it does not recognize you by name or address.

Our service providers may also need to collect your IP address or mobile device identifier when you visit a site. This information may be transmitted to and stored on servers located in Canada or elsewhere, such as the United States. Please be aware, however, that certain suppliers may be required to disclose the data collected to third parties if they are required to do so by law or if they wish to entrust the processing of certain data to third parties.

Please note that third-party service providers have their own cookies and privacy policies.

4.3 Use of Google Analytics

We use Google Analytics, which is provided by Google Inc. (Google), in order to analyze the browsing behaviours of visitors to its Sites, which are tools for analyzing the frequentation and use of websites.

The information collected by Google Analytics is used to analyze the use of our Sites and to generate statistical reports on users’ activities. You can obtain more information about Google Analytics here.

4.4 Targeted Advertising and Profiling 

We also works with third-party advertising companies, such as Facebook or Google AdWords, that collect and use information about your visits to our Website in order to provide you with advertising that may be of interest to you. We do not disclose any information that would allow the advertising companies to identify you. You can obtain more information about Google AdWords here.

This Privacy Policy does not apply to third-party websites or third-party advertising providers.

You can disable Google Analytics while browsing by selecting the appropriate settings for your browser or computer tool, as well as ad settings. You may opt out of sharing your information with these third parties by installing an add-on to opt out of receiving interest-targeted ads. 

We also use Facebook’s personalized audience feature to target advertising related to the interests of our current and potential users. We invite you to check your Facebook privacy settings if you wish to manage your advertising settings. You can get more information here

Please note that even if you choose not to receive ads targeted to your interests, you will still be able to see our ads. In this case, these ads will simply not be adapted to your real needs and may be displayed more frequently.

4.5 Social Media Features 

Our services include social media features such as the Facebook share button or interactive mini-programs that work on our Website. If you use these features, they collect your IP address, the page you visit on our Website and create a cookie to enable these features to function properly. These features may be hosted by a third party or directly on our Website. Your interaction with these features is governed by the privacy policy of the company that proves the feature and not by this policy. If you are not comfortable accessing such social media websites and using such Social Media Features, please don’t use them.


In the course of our business, we may need to disclose and share your Personal Information with various stakeholders. We will only disclose and share your Personal Information as described below:

  • When required by law, to enforce compliance or to protect the property or safety of our rights or those of others: By way of example, we may disclose Personal Information to legal or regulatory authorities in the event that we suspect money laundering, insider trading, manipulative or deceptive business practice or other criminal activity, to detect and prevent fraud, or to comply with legal or regulatory requirements of governmental bodies, regulatory agencies or other self-regulatory organizations. We may also need to disclose Personal Information to comply with a legal obligation (e.g., court order) or to protect our assets (e.g., to collect overdue accounts).
  • Business Transfers: As part of our business development, we may sell or buy businesses or services. In such transactions, Personal Information generally becomes part of the transferred business assets but remains subject to the promises made in any pre-existing privacy policy (unless, of course, the individual consents otherwise). In addition, in the unlikely event that Nexam or substantially all of its assets are acquired, your information will, of course, be one of the transferred assets.
  • Anonymized: Anonymized Personal Information may be shared with third parties. For example, we may anonymize Personal Information in order to track trends or statistics.


Personal Information will be retained only as long as necessary for the achievement of the identified purposes or for compliance with legal requirements concerning retention periods. As such, the length of time we retain your Personal Information will vary depending on the purpose for which it is used. We must destroy this information in accordance with the law. When we act on behalf of our Clients, retention periods may vary depending on the instructions of the Client. When we destroy your Personal Information, we take appropriate steps to ensure its confidentiality and to ensure that no unauthorized person can access it during the destruction process.

Any user may request that their account be deleted by emailing Nexam with a request to that effect.


The security and confidentiality of your Personal Information is important to us. We have implemented and continue to develop stringent security measures to ensure that your Personal Information remains strictly confidential and is protected against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.

These security measures include organizational measures such as the use of security clearances and limiting access to what is necessary; physical measures (e.g., office access cards for employees, registration of visitors and identification cards, backup and archiving of data through an external system, etc.); and technological measures such as the use of passwords and encryption (e.g., frequent password changes and the use of firewalls). Nexam Solution performs periodic risk/vulnerability assessments and data privacy and security compliance audits.

If you believe that your Personal Information has been compromised, we invite you to contact us using the contact information listed in the “Questions, Comments, Complaints” section of this Policy.


8.1 Right of Access, Information and Rectification of your Personal Information

You have the right to know whether we hold Personal Information about you and to have access to that Personal Information. You also have the right to ask questions about how we have collected, used and retained your Personal Information and to whom it has been disclosed.

You may obtain a copy of your Personal Information or have it corrected if it is inaccurate by sending us a written request by e-mail. 

We will provide you with such information or make the modification promptly and no later than 30 days from the date we receive the written request. A reasonable fee may also be charged to process your request.

In some situations, it may not be possible for Nexam to disclose all of the Personal Information it holds about you. Exceptions to the access requirements are limited and specific. The reasons for denying access are provided upon request.

These exceptions include information that is prohibitively costly to provide, information that contains details about other individuals, the existence of legal, security or business reasons that prevent the provision of the information and the fact that the information is protected by solicitor-client or litigation privilege.


It is important to understand that this Policy does not apply to other websites that may be accessed through links on our Websites. We are not responsible for those third-party sites, their content or access. Therefore, any Personal Information you provide through these sites is subject to the privacy policies of those sites. It is your responsibility to review their privacy policies to ensure the protection of your Personal Information.


Nexam may, at its discretion, update, revise, modify or supplement this Policy from time to time. If we make any changes to the Policy or the related terms of use, we will post the amended version on the Website.

Continued use of the services provided by Nexam after the modified Policy becomes effective constitutes consent to the modified Policy.


Nexam has established procedures for receiving complaints and inquiries about its policies and practices relating to the management of Personal Information. The complaints procedure is easily accessible and simple to use.

Nexam will inform individuals who make inquiries or file complaints of the existence of the relevant procedures.

Nexam will investigate all complaints. If a complaint is found to be justified, Nexam will take appropriate measures including, if necessary, modifying its policies and practices.

If you have any questions, inquiries, comments or complaints about your Personal Information, we invite you to contact our Privacy Officer at the following address: 

Nexam Solution inc.
Marie-Sophie Dionne, CPA auditor
CEO and Privacy Officer
585 Boulevard Charest E Office 900, Quebec City, QC G1K 3J2

(418) 794-1409

If necessary, you may consult the previous version of our Privacy Policy: